1. General Refund Policy
Schools Net Kenya Consultancy strives to provide high-quality educational content and services. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following conditions.
2. Eligibility for Refunds
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- Subscription Services: Refunds for subscription-based services are available within 24 hours of subscription, provided that no significant use of the service has occurred.
- Digital Products: Refunds for downloadable products such as e-books or study materials are not available unless the product is defective or there was an error in delivery.
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3. Non-Refundable Items
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- Expired Subscriptions: No refunds will be issued for subscriptions that have expired.
- Promotional Items: Items purchased during promotional periods or at discounted rates may not be eligible for refunds.
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4. Process for Requesting a Refund
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- How to Request a Refund: To request a refund, please contact our support team at schoolsnetkenya@gmail.com with your order details, including the purchase date, product/service purchased, and the reason for the refund request.
- Review of Requests: Refund requests will be reviewed within 7 business days. You will be notified via email whether your refund has been approved or denied.
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5. Approved Refunds
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- Refund Method: Approved refunds will be processed using the original payment method. Please allow 7 business days for the refund to appear on your payment statement.
- Partial Refunds: In some cases, partial refunds may be issued if only part of the service or product was used.
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6. Refund Exceptions
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- Force Majeure: No refunds will be issued for delays or cancellations caused by events beyond our control, such as natural disasters, internet outages, or other unforeseen circumstances.
- Account Termination: If your account is terminated for violating our Terms and Conditions, you will not be eligible for a refund.
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7. Changes to the Refund Policy
Schools Net Kenya Consultancy reserves the right to modify this Refund Policy at any time. Any changes will be posted on our official website, and it is your responsibility to review the policy periodically. Continued use of our services after any changes constitutes acceptance of the new policy.