1. General Refund Policy
SchoolsNetKenya.com strives to provide high-quality educational content and services. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following conditions.
2. Eligibility for Refunds
- Course Fees: Refund requests for online courses must be submitted within 14 days of purchase. The course must not be completed beyond 25% of its content.
- Subscription Services: Refunds for subscription-based services are available within 7 days of the initial purchase, provided that no significant use of the service has occurred.
- Digital Products: Refunds for downloadable products such as e-books or study materials are not available unless the product is defective or there was an error in delivery.
3. Non-Refundable Items
- Completed Courses: No refunds will be issued for courses that have been fully completed.
- Expired Subscriptions: No refunds will be issued for subscriptions that have expired.
- Promotional Items: Items purchased during promotional periods or at discounted rates may not be eligible for refunds.
4. Process for Requesting a Refund
- How to Request a Refund: To request a refund, please contact our support team at support@schoolsnetkenya.com with your order details, including the purchase date, product/service purchased, and the reason for the refund request.
- Review of Requests: Refund requests will be reviewed within 7 business days. You will be notified via email whether your refund has been approved or denied.
5. Approved Refunds
- Refund Method: Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear on your payment statement.
- Partial Refunds: In some cases, partial refunds may be issued if only part of the service or product was used.
6. Refund Exceptions
- Force Majeure: No refunds will be issued for delays or cancellations caused by events beyond our control, such as natural disasters, internet outages, or other unforeseen circumstances.
- Account Termination: If your account is terminated for violating our Terms and Conditions, you will not be eligible for a refund.
7. Changes to the Refund Policy
SchoolsNetKenya.com reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services after any changes constitutes acceptance of the new policy.
8. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us at support@schoolsnetkenya.com.